If your product meets all of the refund requirements, the refund will be processed faster.

1. Directly contact customer service at the phone number listed on the sales invoice to notify the exchange or refund of products.
2. You can also send email, SMS through the website to exchange or refund goods.

Note: You should take photos of the product before exchanging or refund the product, keeping the photos in these cases will also contribute to better solving if matters arising during the refund process.

In addition, please notify duocthaofungi.com within 48 hours since products receive, if the received product is not intact, dented, scratched, broken, old / used products or missing components. 

For detailed instructions on how to do this, please refer here. In addition, you can contact Customer Care, we are pleased to serve you.

How to check return status?

After your products is sent to the warehouse, we will conduct a products quality check and it will take 3-5 working days to complete this process. As soon as the test results are available, we will notify you by phone, text or email.

How soon can I receive the results of my return?

This product quality assessment process may take approximately 5 business days from the time the returned product is received by duocthaofungi.com. After that, you will receive a phone notification of the product evaluation test results.

Sending a replacement or refund product is only started after duocthaofungi.com has received full confirmation from the customer.

Does duocthaofungi.com pay shipping fees for returned products?

Depending on the agreement between the customers and duocthaofungi.com and depends on the geographical location and distance, we'll determine the shipping fee or free. For customers who return products by post, the same fee as the listed postage will be charged by the customer.

After I make a return request over the phone, will someone come to my house to receive my goods back?

The fact that you make a request for an exchange or refund over the phone is just a step that duocthaofungi.com records information about the product you want to return and the desired processing direction. You still need to pack and send the product to duocthaofungi.com for assistance in handling the next steps.

How do I know that I have successfully completed my online return request?

Once we received information about the return and exchange, the customer service department will schedule an appointment to respond to the customer in 1-2 days.

How long will it take after I submit my return request online?

Submitting a refund request is the first step in the refund process. Sending a replacement or refund product will only begin after we have received the product you sent back to the warehouse and have completed an assessment of the product's condition. This product quality assessment process may take approximately 5 business days from the time the returned product is received by duocthaofungi.com.

Can I make an exchange or return request by phone or email while bringing the product to the office of duocthaofungi.com?

You can completely bring the product to the duocthaofungi.com office in Ho Chi Minh City, Can Tho city to exchange, after making the request to register for an exchange by phone, email...